If creating a new user account fixes the problem, sign out of this new user account, and then sign in to your usual user account to see whether the problem reappears there. If the issue continues to occur, go to the next method. Type a name for your user account, type your full name, and type a description for your account.

To open User Accounts, click Start, click Run, type Control nusrmgr.cpl in the Open box, and then click OK. Note Some games require a user account that uses the administrator account type to run. Select the account type that you want, and then click Type the name that you want to use for the account, and then click Next. Note Some games require a user account that has administrator-level access to run.Ĭlick Start, click Control Panel, and then click User Accounts. Select the level of access for your user account, and then click Finish. For example, “MyPassword” and “mypassword” are treated as different passwords. Type a user password, and then type the user password again to confirm it. Note If the computer is set up as an individual computer without a network or in a peer-to-peer network, you do not have to provide a domain name. If the computer is set up as part of a client/server network, type the domain name, and then click Next. Type a name for your user account, type your full name, and then type a description for your account. If you are prompted for an administrator password or for a confirmation, type the password, or provide confirmation. Windows 7 or Windows VistaĬlick Start, type Control nusrmgr.cpl in the Start Search box, and then press ENTER. Method 3: Create a new user accountįollow these steps for your version of Windows. To restart the computer by using a clean startup procedure, click the following article number to view the article in the Microsoft Knowledge Base:įor more information or to view steps for other operating systems, click the following article number to view the article in the Microsoft Knowledge Base:ģ31796 Perform a Clean Startup to determine whether background programs are interfering with your games or programs When you perform a clean startup procedure, you prevent these programs from starting automatically. These programs may include antivirus and system utility programs. When you start Microsoft Windows, typically there are several programs that start automatically and run in the background that may interfere with the game.

Method 2: Restart the computer by using a clean startup procedure Method 1: Check for the latest update for the gameĭownload the latest updates for the game from their respective Web sites: To resolve this issue, use the following methods in the order in which they are presented. The error message asks you to send the error report details to Microsoft. Has encountered a problem and needs to close.

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